Shipping policy

Shipping Policy

Complimentary Shipping for all orders.

Production & Dispatch

All fine art prints are custom-made to order. PRINTS ONLY: Please allow up to 10 business days for production. PRINT & FRAME: Please allow up to 24 business days for production if you're requested framing. Once your artwork has passed our quality checks and is ready to ship, you’ll receive tracking details to follow its journey.

Shipping Times

  • Australia (Metro Areas): 2–7 business days
  • Australia (Regional/Remote): Up to 2 weeks
  • International: Shipping times vary by destination. Please allow 2–4 weeks for delivery.

Note: Delivery times may be extended during peak seasons such as Christmas.

Packaging

Your artwork is carefully packaged using reinforced materials and protective wrapping to ensure it arrives in pristine condition. We use environmentally friendly, recyclable packaging wherever possible.

Tracking & Delivery

Once your order is dispatched, you will receive a tracking number via email. This allows you to monitor your shipment in real-time.

Customs & Duties

International orders may be subject to customs duties and taxes upon arrival in the destination country. These charges are the responsibility of the customer.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange redelivery. Additional shipping fees may apply.

Delivery Confirmation & Address Accuracy

In some cases, a delivery may be marked as complete but the package was left in an unexpected location at the recipient’s address. We recommend reaching out to the carrier to verify any specific delivery instructions or notes from the delivery person.

Please double-check that your shipping address is entered accurately during checkout. If the parcel is marked as delivered by the carrier but is not received due to an incorrect or incomplete address provided by the customer, we are unable to cover the cost of reshipping or refunding the order.

Contact Us

For any shipping inquiries, please contact us at hello@nikitapere.com.